Frequently Asked Questions (FAQ)

Have you been to visit our new place at 452 Lower Queen Street yet? Come down, we’d love to see you!


If you don’t see the answer to your question here, please get in touch.

What do you need?

We’re always in need of good quality clothing, bedding and household items. Please make sure it’s clean and in good condition. We take pride in providing quality goods to people who need it, so only pass items on you’d be happy to use yourself.

How can I donate?

We have a series of drop off points around Nelson and Tasman. We can arrange for collection of larger items. Get in touch to find out more.

I need some clothing for my family, can you help?

Yes. Please get in touch to arrange a time to come and have a look through our stock. We’re happy to help you find what you need.

Can I donate money?

Yes. We welcome donations that we can use to fill gaps in our stock, or help meet needs in the community. We use donations to arrange food vouchers and parcels, nappies and formula, sanitary protection and children’s birthday presents. You can donate via our Givealittle page.

Where can I find you?

As of April 2019, we have a new home at 452 Lower Queen Street. We’re open every Friday from 12.45pm till 4pm.

To find us: we’re the next driveway along from Richmond Holiday Park. If you miss the drive, turn into Headingly Lane and make a U-turn. See you there!